These terms and conditions apply, unless otherwise agreed between the customer and the seller. The terms are valid until further notice.

All prices and surcharges stated here are exclusive of value added tax – the applicable value added tax is added to them.

All rights to changes are reserved.

 

Ordering

The customer must provide all necessary information.

Ordering from the online store requires that you comply with the contract conditions of the online store, meet the requirements according to them, and provide complete and truthful information about yourself. If you notice an error in your information, you must correct the incorrect information about yourself without delay.

Katart Oy is not responsible if you do not receive your order, arrival notification, order or delivery confirmation or other documents due to incorrect information.

Prices

The prices in our price list include the current value added tax. The prices are valid until further notice.

Obvious price mistakes

Katart Oy reserves the right to cancel the order when there is a clear and essential price error. This refers to a possible pricing error of the product in the online store in such a way that the price of the product deviates so significantly and clearly from the usual price level of the product that the average consumer would be considered to have understood that it was a mistake. A clear price error would be considered, for example, if the price of the product is €0.00 or there is no price at all, or if the price of a product worth hundreds of euros is presented at such a low price that it can be considered incorrect according to general perception.

Cancellation of the transaction

If necessary, the seller has the right to cancel the transaction.

If the demand for a product exceeds the number of available products, Katart Oy has the right to limit order quantities so that as many people interested in the product as possible can buy it from the online store. Katart Oy will contact you if the ordered quantity cannot be delivered for such a reason

Obstacle force majeure

Katart Oy is not responsible for delays or damages resulting from an obstacle beyond the control, which could not reasonably have been foreseen or the consequences of which could not have been avoided. A force majeure is considered e.g. industrial action, staff illness, epidemic, import and export bans, disruptions in general telecommunication connections, power outages and disruptions in the flow of mail or road traffic. If the force majeure continues for more than a month, both the seller of the product and the customer have the right to cancel the transaction without damages or delay penalties.

Product returns

The recipient is obliged to check the contents and condition of the delivery upon receipt.

Notification of a possible delivery error must be made to Katart Oy katariina.souri@gmail.com within 7 business days at the latest. An error report can be accepted later if the product has a manufacturing defect that was not immediately detectable or if the product was otherwise defective.

If the delivery has not been in accordance with the order or if the goods have been faulty, the products will always be returned free of charge. To arrange the return, you must contact Katart Oy.
If the return is made for reasons other than those mentioned above, €14 will be charged as return processing costs. Returns can be delivered using Posti’s return code. The realized freight costs of the return will be borne by the customer.

The products to be returned must be unused, in the original packaging and in resaleable condition. The reimbursement invoice is made after the products have been returned and after the product has been checked.

Custom products, i.e. products ordered separately from the manufacturer for the customer, do not have the right of return.
NOTE! The condition for accepting the return is that the return has been agreed in advance with Katart Oy.

 

Making a complaint

Receiving the order and complaints

Open and check as soon as possible that the contents of the delivery are in accordance with the shipment.
Report any errors, deficiencies or over-delivery that you notice as soon as possible to Katart Oy, no later than within 7 business days. If the error in the product is not immediately detectable, the error report can be accepted later.
If the delivery has not been in accordance with the order or if the goods have been faulty, the goods will always be returned free of charge.

Reporting a complaint

Before getting in touch, get yourself a shipment where you can find the customer and order number, the name of the product and the delivered quantity.
Write down the products to be complained about and the reason for the complaint.
If you report a defective product and it was delivered in bulk packaging, look at the batch number and manufacturing date.
Put the advertised products aside, and do not use them until you have made the announcement. Our customer service will agree with you on the next steps: return schedule, refund or sending a replacement product.

Obstruction of delivery

If the delivery has not been able to be delivered at the time agreed with the customer, and Katart Oy has not received information about the obstacle from the customer no later than one day before the agreed delivery, the customer will be charged the additional costs caused by the delivery being prevented or additional distribution.

Withholding of ownership

The products remain the property of the supplier until their purchase price has been fully paid.

 

Terms of delivery

Delivery time
We aim to send orders within three business days of ordering (does not apply to order products).

Delivery takes place primarily via Posti. The customer is responsible for shipping costs. The packaging and postage costs of the ordered products depend on the chosen delivery method.

Katart Oy reserves the right to charge packaging and postage costs for oversized shipments in accordance with the actual costs.

Transit time
Arrived at the recipient on the next business day at 16:00 (or on the 2nd business day, depending on Posti’s service area). Posti’s delivery time survey.

If the recipient cannot be reached, an arrival notification is left at the recipient’s address and the package is delivered to the recipient’s local post office for pickup. The shipment will be returned to the sender if it is not picked up after the storage period ends.

As a rule, Posti contacts the recipient on the next working day, when the delivery time is agreed upon. Deliveries are made on weekdays. In larger cities, delivery is possible until 9 p.m., in other areas shipments are delivered by 2 p.m.

If the recipient cannot be reached, a contact request is left for him. If the recipient is not in touch, the shipment will be returned to the sender after 7 days.

Delivery to the EU area/outside the EU area
Nordic countries 2–5 working days, rest of Europe 3–7 working days, rest of the world 6–14 working days.

A postal parcel abroad is delivered to the recipient’s address: Netherlands, United States of America, Belgium, Spain, Ireland, Iceland, Great Britain, Italy, Austria, Greece, Croatia, Latvia (only to business addresses), Lithuania (only to business addresses), Luxembourg, Liechtenstein, Malta, Norway , Portugal, Poland, France, Sweden, Germany, Slovakia, Slovenia, Switzerland, Denmark, Czech Republic, Hungary and Estonia

In other countries, it is taken to the recipient’s address office. The recipient will be notified of the shipment’s arrival. It is not possible to use PO Box addresses.

Unclaimed packages/shipments
Please note that not picking up the package does NOT mean a refund. Packages that the customer does not pick up within 7 days will be sent back to the supplier and handling costs of €14 will be deducted from the refund. If you want to return your order, you should collect your package from the post office and contact katariina.souri@gmail.com.

 

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

 

Online store payment methods:

Billing
We sell to companies and communities with an invoice. Companies and organizations must state the Y-ID and other information necessary to process the order when placing the order. We check the company’s credit information before delivering the order, and if there is an indication of payment problems or no credit information can be found, the order will be delivered after the prepaid bank transfer.

Interest on late payment according to the Interest Act.

All products are the property of Katart Oy until the entire purchase amount has been paid.

Products paid for in advance will be delivered to the customer when the payment has been made to Katart Oy’s account. The packaging and postage costs of the ordered products depend on the selected product and delivery method. Katart Oy reserves the right to charge packaging and postage costs for oversized shipments in accordance with the actual costs. We reserve the right to correct/modify any incorrect prices.

 

Consumer customers

Our electronic marketplace complies with the Consumer Protection Act on distance sales.

Consumers have a 14-day return and exchange right in accordance with the Consumer Protection Act. The condition for accepting the return is that the product is unused and in its original condition and packaging. The delivery costs of the return remain to be paid by the customer. For returned products, we refund the amount paid for them, excluding shipping costs, no later than 14 days after the product is returned to the seller.
The refund is made using the same payment method that was used when placing the order.

Please note that personalized products (e.g. products with engraving) do not have the right of exchange or return.

 

Contact

Katart Oy
Business ID: 3307231-8
Address: Skattåkerintie 63
ZIP code: 01190
Postal district: Box
Phone: +358 400 96 5029
Email: katariina.souri@gmail.com